About Us

• Empowerment: We believe in empowering our clients by making their lives easier and more fulfilling through our services.

• Customer-Centricity: Our clients are at the heart of everything we do. We listen, understand their needs, and provide tailored solutions that align with their goals, whether in their homes or businesses.

• Reliability: We are committed to consistently delivering high-quality and dependable cleaning services that our clients can count on, allowing them to trust us with their time and space.

• Integrity: We conduct our business with honesty, transparency, and respect. Our clients trust us to take care of their spaces, and we uphold that trust through our ethical practices and high standards.

• Attention to Detail: We take pride in the meticulous care we put into every space, ensuring it is clean, organized, and welcoming, so our clients can enjoy an environment that fosters productivity and peace of mind.

• Efficiency: We value efficiency in both our work and in our clients' time. By offering quick, effective cleaning solutions, we ensure our clients get the most value from their time and space.

• Community: We are dedicated to supporting local businesses and professionals, building a stronger community through our services, and contributing to the success and well-being of those we serve.

At Tidy, we cultivate a friendly and supportive environment where every team member feels valued and motivated. Our culture thrives on collaboration, respect, and positivity, creating a space where everyone works together to deliver exceptional service. We are passionate about providing fast and high-quality housekeeping solutions that exceed our clients' expectations.

We believe in creating a supportive atmosphere where each team member is encouraged to grow and contribute to our mission of helping busy professionals and local businesses thrive. Our team is dedicated, energetic, and focused on getting the job done right the first time—quickly, efficiently, and with attention to detail.

At Tidy, we prioritize building strong relationships, both with our clients and our team, ensuring a positive and uplifting work culture that fuels our success. We work hard, but we do it with a smile, knowing that the services we provide make a real difference in the lives of those we serve.

• Cancelations & Rescheduling

  • Cancellation notices must be made during business hours (Monday through Friday between 9A-5P) via text or email 24 hours before the scheduled time. Failure to abide by this policy may result in a cancellation fee of $98.00. Rescheduling services cannot guarantee service the same week and clients who already have scheduled recurring services will resume service on their next scheduled visit. Once you have scheduled an appointment you are responsible for providing entry to our staff on time. If they cannot access the property upon arrival you will be notified immediately. If a response is not provided within 20 minutes of arrival your appointment will be canceled and you will be charged a $98 fee.

• Estimates & Scheduling

  • If you wish to receive an estimate please submit a request for a consultation.

• Limitation of Liability

  • We are not liable for any damages or loss during the cleaning process. We also do not provide trash removal services from the property. All items of sentimental value that are irreplaceable such as (but are not limited to) collector items, trophies, family heirlooms, rare, and high-cost items must be disclosed to us via email. We will not be liable for items not listed and disclosed to us. We will also not be held liable for items broken or damaged due to product wear-and-tear, nor damage to or caused by fixtures that have not been properly secured such as wall decor, mirrors, window treatments, wall coverings, lack of furniture glides (for wood floors) and scratch covers to the feet of furniture decor, cabinet mounted appliances, and any household accessories. We will not accept liability for damages directly or indirectly caused by non-standard company products and equipment that you or your proxy request to be used. We will not be liable for damage that is not reported within 24 hours of your last cleaning. We will only consider liability for the repair or replacement cost of the replaceable damaged or broken items (caused by us) itself. This does not include the shipping and tax of an item. If an item is part of a set, only the cost of the individual item will be considered.

• Disclaimers

  • Arrival Time: Upon scheduling, we allow ample time for our staff to commute between locations, however, they may not arrive at the exact scheduled time due to circumstances such as heavy traffic and parking or vehicle issues. We do our best to accommodate the varying needs of clients to ensure the quality of our services so the start time may also be affected if the previous client needs additional time. In some cases, our staff may have to return at a later time to complete the cleaning if the allotted time does not suffice. We kindly ask that you please allow a 30-60 minute gap for our team to arrive in case we are presented with unforeseen circumstances. If we receive a cancellation for a visit that is before your appointment, we may contact you to begin your scheduled cleaning sooner.

  • Extra Time: If our services take more time than the initial estimated time, the client has the decision to approve the extra time and extra charge or customize the remainder of the cleaning to stay within the approved time. If extra time is added please note that there will be an extra charge added.

  • Safety: Our staff are not allowed to move and/or lift heavy items or furniture. If you would like us to clean behind large appliances (e.g. stove, fridge) or furniture, please move them prior to our arrival. In case of an emergency (i.e. earthquakes) please show the team the nearest exits of the location.

  • Client Expectations: We do not require clients to stay in their residence during the service, however, we do recommend that someone is present at the beginning. This allows our staff to do a walk-through before they begin to become familiar with the property. If for any reason you are not satisfied please notify us within 24 hours of service, and we will provide a free re-clean of the areas missed at no cost. If we are notified after the 24-hour period has passed we can no longer be held responsible for any of the areas missed.

  • Holidays: If your recurring scheduled appointment falls on a holiday we may accommodate your appointment to the best of our abilities.

• Payment

  • Payment methods will be arranged once a cleaning arrangement is made. We accept electronic payments (e.g. Venmo and PayPal), cash, and checks. If clients cannot provide free parking, parking costs will also be applied to the total of services. Gratuity is not included in the cost of service. If you wish to provide gratuity you are more than welcome to provide it. Once our services are completed payment is due within 24 hours of service completion or payment request. If you have chosen to use a credit or debit card as your payment method we will make the charge of the agreed-upon amount. Please note that if services are not paid within these periods you violate our payment policies.